Refund Policy
Last updated: September 2026
Digital products
All products offered by Kivpay are digital products. No physical products are shipped. Access is provided online after payment confirmation.
Refund eligibility
Refund eligibility may vary depending on the digital product purchased, the applicable offer and the payment platform used. Certain products, promotional offers or subscription terms may be subject to specific conditions presented at the time of purchase.
How to request a refund
Customers should contact support if they have questions regarding a purchase. Please include the email address used during the purchase and any order or transaction reference you received. Requests are reviewed individually together with the applicable payment provider.
Payment platforms
Payments are processed by third-party payment providers. In some cases, refunds are issued by the payment platform that processed the original transaction, and the timing of the returned funds depends on that provider and the customer's bank.
Access issues
If you are unable to access a product you purchased, please contact support before requesting a refund. Most access issues can be resolved quickly.
Contact
Support: pixelminds@yahoo.com — or use our contact page.